In his new book, The Excellence Dividend: Meeting the Tech Tide with Work That Wows and Jobs that Last,
acclaimed business management guru Tom Peters references an Oxford
University study that found in the next 20 years, nearly 50% of American
white collar jobs are at risk of going away due to automation or
artificial intelligence. To many, that's a frightening thought, but one
that also points to the need for constant learning and reinvention.
Creating new opportunities for your team and yourself have become a
necessity to attract and retain top-tier talent. What skills and
training would help team members to become more effective? Reach out to
your peer network to determine the sales skills and technologies that
are becoming more important. Talk to others in luxury businesses as
well. They are competing for the same disposable income dollars as
decorative plumbing and hardware showrooms. What trends do they see
emerging? How are they responding to new paradigms?
Put into practice (as soon as possible) the new skill sets and
knowledge that you and your team members have obtained from online
learning or other training that has a direct relationship to
effectiveness. That's why DPHA structures its educational programs at
the Annual Conference to provide information that can be learned on
Friday and Saturday and implemented in the showroom on Monday.
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