Friday, August 10, 2018

Smarter Is as Smarter Does

In his new book, The Excellence Dividend:  Meeting the Tech Tide with Work That Wows and Jobs that Last, acclaimed business management guru Tom Peters references an Oxford University study that found in the next 20 years, nearly 50% of American white collar jobs are at risk of going away due to automation or artificial intelligence. To many, that's a frightening thought, but one that also points to the need for constant learning and reinvention.  
 
Creating new opportunities for your team and yourself have become a necessity to attract and retain top-tier talent.   What skills and training would help team members to become more effective?  Reach out to your peer network to determine the sales skills and technologies that are becoming more important.  Talk to others in luxury businesses as well.  They are competing for the same disposable income dollars as decorative plumbing and hardware showrooms.  What trends do they see emerging?  How are they responding to new paradigms? 
 
Put into practice (as soon as possible) the new skill sets and knowledge that you and your team members have obtained from online learning or other training that has a direct relationship to effectiveness.  That's why DPHA structures its educational programs at the Annual Conference to provide information that can be learned on Friday and Saturday and implemented in the showroom on Monday.

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