Friday, November 3, 2017

A Solution Driven Approach, by Phil Hotarek from Lutz Bath & Kitchen (an Education Committee member)


Establishing a niche through problem solving has become an effective method in the consumer market.  Some of these recently developed solutions were for small problems I did not even realize existed until they were revealed to me, to which I discovered the added comfort and convenience in my life with their presence.  We are seeing this approach in various consumer products such as: voice activated electronics, food prep services, vacuum insulated bottles, direct to order fabrics, etc., and the list goes on.  While industries may be different, commonalities are evident in that consumers are drawn to products and services that solve problems.  Manufacturers can effectively use this strategy by developing products with unique solutions, and showroom professionals can make a deeper connection with a client by identifying a problem and selecting the right product.  
 
Functionality
From bathrooms with small footprints to families with complicated schedules, the way products function has peaked consumer interest.  Efficient storage solutions increase space efficiency and can even save time with better organization.  Some products demonstrate their functionality features through energy conservation.  The bottom line is - better function is a key indicator of superior design with the end user in mind.  
 
Concealed and Clean
A minimal look is in and the more we can conceal the better.  Products that solve clutter, are easy to clean, and show less hardware appeal to the modern day consumer.  You may also hear designers describe something as having "clean lines," meaning that the design is smooth and has little disturbance in blending along the surface.  The attention to detail will peak interest while highlighting uniqueness in the product.  
 
Low Maintenance and Longevity
Where a product is made carries more weight in today's market.  Consumers are willing to pay more for a product that has a storied history of quality craftsmanship.  It gives peace of mind knowing that maintenance is minimized and it will be one less thing to worry about in the foreseeable future.  This feature is the key to progressing the experience from a purchase to an investment.  
 
High Tech
Advancements in technology continue to progress at a high pace and have become more relevant in plumbing.  Technology is integrated in added convenience features as well as problem solving features.  UV cleaning lights, electrical outlets with USB conveniently placed in storage ports, heated mirrors, mirrors with a TV, bluetooth and WiFi capabilities, and so on.  Even when some technology seems ridiculous at first, the comfort added to our lives almost makes these features a necessity at the end of the day.  Technology yields endless possibilities in creativity to the manufacturer and can solidify a showroom professional's reputation for always being ahead of the curve.  
 
Closing thoughts
Problem solving can come in various forms as long as the mindset is consistent.  When product design is solution driven, the benefits come full circle for manufacturers, showroom professionals and consumers.  The pressures of staying ahead of the crowd can be a burden to those who resist change and a blessing to those who are passionate.  Showroom professionals can effectively use this strategy to establish a connection with potential clients by actively listening to what is important to them.  And manufacturers can do the same by staying connected to the demands of the market while anticipating what may be important in the future. 

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