Friday, March 16, 2018

The Only Thing We Have to Fear Is Fear Itself

President Franklin D. Roosevelt uttered that prophetic phrase as part of his first inaugural address in 1932. Little did President Roosevelt realize at that time that his observation would apply to decorative plumbing and hardware showroom customers in 2018.
 
You will close more sales if you realize that price is never the reason why a sale is lost, nor is it the type of shower system, faucet, steam unit, vanity, lighting or any other product that is featured in your showroom. The primary reason prospects will abandon you for some other option is that you failed to eliminate your prospects' fears and establish yourself as a trusted advisor. Your prospects come to the showroom for affirmation and guidance. If they have spent considerable time already researching their options, they are in the showroom looking for solutions. It's a big deal to rip apart one's home and be without a kitchen or bath for many weeks. When you focus on understanding what your customer's fear the most and you help allay those fears, you will inevitably watch your closing ratios skyrocket.

No comments:

Post a Comment